FAQs and Shipping
We are an online shop based in Napier, Western Cape, South Africa. KarooOutdoor.Com deliver orders country wide.
KarooOutdoor.Com partners with local suppliers in order to provide you the best prices and the highest quality products.
This means that your order is shipped from different regions inside South Africa. We
use the best shipping couriers that support shipment tracking to keep
you updated of your order. There might be circumstances when tracking a
shipment is not available and is out of our control. However we are
carefully considering suppliers and shipping services that does offer
tracking. Customer service is very important to us.
Shipping Restrictions: We reserve the right to re-quote on
deliveries if the items ordered are coming from multiple suppliers, the
items are large or bulky, or need to be be delivered to areas not
serviced by courier companies.
If a product is heavy
and bulky it will be indicated on the product page. If shipping
restrictions apply please contact us to confirm the delivery cost. We
don't want to charge extra for delivery, but unfortunately we can't send
10 x Engel Frezeers to Pofadder for R100.
Because we provide you with the best quality and prices and we ship directly from our partners in different regions, your item may take 2-5 days to arrive (Keep
in mind it might take slightly longer due to circumstances beyond our
control). Please do not panic if it does not show up immediately, it's
on its way.
Please note that couriers do not deliver on Weekends and Public
Holidays which can cause your order to take more than 5 days. No matter
where you are in South Africa, you can buy from us!
Some products may have extended lead times due to sourcing from suppliers.
Outlying areas make take longer to deliver.
Main centers* will receive orders quicker.
* Main centres: Johannesburg, Cape Town, Durban, Pretoria,
Polokwane, Nelspruit, Kimberley, George, Pietermaritzburg, Port
Elizabeth, Bloemfontein, East London
You will receive an email once your order ships that contains your tracking information. If you haven’t received tracking information within 2 days, please contact us.
No worries! Contact us right away and we'll help guide you through the process. Also visit our Return Policy.
Send us an email via this form and we'll get back to you as soon as we can.